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Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

Does the delivery always take as long as you state?

It’s one of our major concerns to make you as certain about the expected delivery time as possible. However, various local events affecting post offices’ performance might unexpectedly influence the delivery time.

Do i have to pay for customs and import taxes?

I can’t place an order, what am i doing wrong?

If you’re having problems placing an order, double check that all your information is filled in correctly and that you meet the requirements for the payment option you choose. You might also like to try clear your browser’s  Cookies and make sure javaScript is enabled.

If you’re still experiencing problems, simply contact our Customer Care Team. To help you as quickly as possibl, we kindly ask you to include the following information:

Is it safe to order online?

In order to protect your information, BASABOO use one of the most secure online ordering systems on the market, and we’re constantly reserching and improving our software to make sure we offer the highest possible security at all times.

We utilize Security Socket Layer (SSL) technology; one of the most secure systems for ordering online that allows encryption of your potential sensitive infoemation, such as your name, address and your critical personal information such as credit card information. Your information will be encryption from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our website can’t be read in the event someone else intercepts it. That SSL technology provides authentiction that assure your browser that your data is being sent to the correct secure computer server; encryption that encodes all data, so only the secure server is able to read it; and data integrity that checks that the transferred data has not been altered.

How do I use my promotion code?

When you enter your shopping cart at our webstore you will have the possibility to apply a valid promotion code to your order. When clicking “apply” you should be able to see that the code has been added to your order and the price has been deducted.

Please note that all promotion codes are case-sensitive.

Please notice that it will not be possible to add the code later during checkout or after you have placed your order.

Please contact us if you any problems with applying your promotion code.

Where is my order?

Once your order has been shipped you will receive a shipping confirmation with a tracking numbe. If you have lost this e-mail you can also sign into your account at basaboo.com and view your order and your tracking number at ->My Account-> My orders. If you do not have an account or a shipping confirmation, please contact us for further details regarding your order status.

Why have I not receied an order confirmation?

When you have placed an order at Basaboo.com you should receive an order confirmation within a couple of minutes. If you have not received this e-mail please check the spam folder of your email account. Eventhough you have not received an order confirmation your order might still have been processed and we therfore recommend that you contact us before you place another order at our wedstore.

Can I find similar products in offline stores as well?

As far as we know, the similar products sold in offline stores have a more limited range of variations and less appealing prices.

Can I consider you as a reliable seller?

We are proud to have a reputation of a trustworthy online store that meets and exceeds the buyers’ expectations. You can check it out yourself, too – for example, take a look at the feedback left by our customers at different product pages!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when: